Account Manager

Account Manager Job Description 

We are a leading employee owned technology consultancy that works closely with sectors that are driving positive change. 

Founded in 2007 we have strong roots in healthcare delivering health tech projects with national, regional and local NHS partners as well as working closely with education and government sectors. 

Our activities fall broadly into three categories: offering technical consulting on architecture and IT strategy, providing agile delivery and DevOps services, and creating innovative IT solutions. 

Our culture is based around our 3 values which are tech for good, good for our staff and good for the company. 

If you want to be part of a business that truly cares and you want to make a positive difference where you work then we could be the place for you. #Wearepoweredbyourpeople 

We are on the lookout for an Account Manager to come join us here at Aire Logic. 

Responsibilities will include: 

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Clearly communicate the progress of delivery in the service reviews to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to existing accounts.
• Collaborate with the sales team to identify and grow new opportunities.
• Assist with challenging client requests or issue escalations as needed.
• Monitor account health and provide regular performance reports.
• Be responsible for risk management in relation to any client accounts.
• Contribute to bids and tenders, alongside our Bids team.
• Be the point of escalation for our Principal Consultants.

Skills/Attributes/Experience 

• Proven experience in account management, client success, or partnership roles—preferably within the healthcare, or public sector environment.
• Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels.
• Ability to manage multiple accounts, projects, and deadlines simultaneously in a fast-paced environment.
• Skilled at identifying client needs and aligning solutions to drive long-term value and satisfaction.
• Comfortable working with data and KPIs to generate insights, track progress, and inform strategic decisions.
• Strong problem-solving and issue resolution skills with a proactive and collaborative mindset. ● High level of IT literacy and comfort working with digital tools/platforms, CRMs and reporting dashboards.

What we can offer

As well as joining a business with fab people, a unique culture and a business that has an ethical focus ,you will also be joining a business that is employee owned. This is important to us as we want our people to lead the next chapter in our future. 

You will also get: 

• Pension scheme - 5% employer contribution on pensionable earnings and 4% minimum employee contribution with the option to salary sacrifice
• Healthcare plan
• Wellbeing days - up to 2 per year
• Electric vehicle scheme
• Cycle to work scheme
• Aire Time - up to 12 days to concentrate on development as well as volunteering ● Social events
• Workplace wellness scheme
• Death in service scheme
• Weekly, recorded yoga classes
• Annual away weekend
• 25 days holiday, rising to 30 days after 7 years of service
• Employee Ownership Trust bonus after your first year of employment, of which £3600 is tax free

Diversity is at the heart of Aire Logic; it strengthens and enriches not only our workforce but also our products and services. We strive to nurture a diverse and inclusive culture from our recruitment process through to delivery. 
At Aire Logic we believe hybrid working is important for thriving in the working environment and supporting a positive work-life balance for our people. We will always look to accommodate working from home if possible - have a chat with us and find out more.